Leaders and teams will learn how to become flexible in their conversation style, have real conversations and resolve the thorniest of issues.
Course Overview:
You will learn how to:
- Identify your own speech style and how it impacts yourself and others.
- Gain insight in others’ speech style.
- Gain insight into how a conflict provoking speech style can impact relationships and productivity.
- Identify conflict provoking speech styles.
- Identify conflict avoiding speech styles.
- Use constructive speech styles and practical techniques to address conflict.
- Sustain constructive conversation techniques for having difficult conversations.
Who could benefit:
- Middle to senior management struggling to resolve major issues
- Teams struggling to resolve major issues
Outcomes:
You will be able to:
- Identify your own speech style and how it impacts yourself and others.
- Gain insight in others’ speech style and its impact.
- Gain insight into how a conflict speech style can impact relationships and productivity.
- Identify conflict provoking conversations.
- Identify conflict avoiding conversations.
- Gain insight into how different speech style can impact relationships and productivity.
- Use constructive speech styles and practical techniques to constructively address conflict.
- Sustain constructive conversation techniques when having difficult conversations.
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