Leaders and teams will learn how to become flexible in their conversation style, have real conversations and resolve the thorniest of issues.

Course Overview:

You will learn how to:

  • Identify your own speech style and how it impacts yourself and others.
  • Gain insight in others’ speech style.
  • Gain insight into how a conflict provoking speech style can impact relationships and productivity.
  • Identify conflict provoking speech styles.
  • Identify conflict avoiding speech styles.
  • Use constructive speech styles and practical techniques to address conflict.
  • Sustain constructive conversation techniques for having difficult conversations.

Who could benefit:

  • Middle to senior management struggling to resolve major issues
  • Teams struggling to resolve major issues

Outcomes:

You will be able to:

  • Identify your own speech style and how it impacts yourself and others.
  • Gain insight in others’ speech style and its impact.
  • Gain insight into how a conflict speech style can impact relationships and productivity.
  • Identify conflict provoking conversations.
  • Identify conflict avoiding conversations.
  • Gain insight into how different speech style can impact relationships and productivity.
  • Use constructive speech styles and practical techniques to constructively address conflict.
  • Sustain constructive conversation techniques when having difficult conversations.

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